Captions has gained attention as a video editing platform aimed at making captioning accessible and efficient, especially for social media creators. It boasts features like auto-captioning, basic editing tools, and AI-generated scripts to appeal to a broad user base. 

However, user reviews reveal mixed experiences, highlighting both its potential and current limitations. Here’s a closer look at what Captions.AI offers and the feedback it’s received.

What is Captions

Captions is an AI-driven video editing tool that primarily focuses on adding captions to videos, enhancing engagement and accessibility for social platforms. It offers basic tools for captioning along with some video editing capabilities. 

While the platform aims to streamline captioning for content creators and businesses, reviews suggest that its functionality and performance may not fully meet user expectations.

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Key Features of Captions

• Captioning and Subtitles: Captions.AI offers auto-generated captions and subtitles, enabling users to quickly add text overlays to their videos.
• Basic Video Editing Tools: Alongside captioning, users can trim, crop, and adjust their videos directly on the platform, creating a simple, all-in-one editing experience.
• AI Script Generation: The platform provides AI-generated scripts, a useful tool for creators seeking quick content solutions.
• Mobile Compatibility: Optimized for mobile use, though some advanced features remain exclusive to mobile, leaving desktop users without full access.

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Captions Reviews: What Users Are Saying

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Trustpilot Reviews

Captions has received significant feedback on Trustpilot, with a recurring theme of user frustration. Many users express disappointment with deceptive feature availability, particularly regarding platform compatibility. 

One user shared, “Features advertised for desktop were only available on mobile, which felt misleading as the pricing page didn’t clarify platform restrictions.” Other complaints focus on the AI-based credit model, which some felt was inadequately explained, leading to unexpected costs.

Additional Trustpilot reviews highlight issues with paid subscription functionality. One user mentioned, “I purchased the Pro version, but my account continued to show as inactive, preventing me from exporting videos without additional charges.” Such experiences have led users to question the reliability of Captions.AI’s subscription management.

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Reddit Feedback: Users Aren’t Thrilled Either

On Reddit, discussions around Captions.AI generally reflect frustration. Users frequently complain about the lack of transparency around subscription terms, unexpected limitations, and difficulty reaching customer support. 

One Reddit user shared, “They change their model frequently, so you’re never quite sure what you’re getting. Customer service is nearly non-existent, and the subscription management feels like a scam.” This sentiment is echoed in other threads, where users voice concerns about a lack of clear, upfront communication from Captions.

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Where Captions Falls Short

• Limited Desktop Compatibility: A significant drawback is Captions.AI’s limited functionality on desktop. Many features are exclusive to mobile, limiting its utility for users who prefer editing on larger screens.
• Subscription Transparency: Captions.AI's credit model has drawn criticism for lack of clarity, with users frustrated over unexpected charges and frequent model changes.
• Performance Issues: Technical challenges, including bugs and delays, are widely reported. Frequent issues with caption synchronization and unsaved edits impact usability, especially for users on time-sensitive projects.

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What Captions is Good For

Captions has strengths in certain areas, particularly for users needing quick, simple captioning solutions on mobile. It may work well for content creators focused on short-form social media videos where advanced editing is less of a priority. 

The platform’s AI-generated scripts can be beneficial for users looking for quick content setup, provided they’re willing to work within the app’s current limitations.

However, Captions.AI’s limited desktop compatibility, technical inconsistencies, and recurring billing issues may limit its appeal for professionals or businesses seeking a robust, dependable solution.

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Conclusion

Captions is a convenient tool for creators looking to add captions to social media videos, especially those working on mobile devices. It provides efficiency through AI-driven captioning and basic editing, but currently lacks the functionality, transparency, and reliability expected from a polished, professional-grade app. 

For users needing reliable, cross-platform editing tools, Captions.AI may fall short until it addresses the issues highlighted by its user base.

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